Refund policy

🔁 30-Day Return Policy

We want every customer to love their blanket! If something isn’t right, you have 30 days from the delivery date to request a return or replacement.

• Eligible Returns:
  Returns are accepted if your blanket arrives damaged, defective, or was lost during shipment.

• Condition Requirements:
  To qualify, your blanket must be unused, undamaged, and free of wear or tear. Items that have been washed or show signs of use cannot be returned.

• Lost or Damaged Orders:
  If your order arrives damaged or doesn’t arrive at all, we’ll resend or refund your blanket once verified through the carrier.

• How to Start a Return:
  Contact our support team at directstitches1@gmail.com within 30 days of receiving your order. Please include your order number and photos (if applicable), and our team will respond within business hours.

• Customer Support Hours:
  Our team is available Monday through Saturday, 9 AM – 5 PM (PST). We don’t provide phone support, but we’re always happy to help by email.